What Houston Homeowners Say About Ashby Chimney Houston
Reviews matter because a chimney is one of those parts of a house you can’t easily see into. You’re trusting a stranger to tell you the truth about what’s in there. That’s why we show every customer the camera footage from inside their flue before we recommend anything. If we can’t show it to you, we don’t ask you to pay for it. The comments below come from Houston homeowners who called us for a sweep, an inspection, or a repair and let us share what happened. Nathan Corliss and the rest of the team read every one.
Recent Reviews
We’d just bought a 1970s ranch place near Memorial and had no idea when the chimney was last cleaned. The Ashby tech ran a camera up the flue and walked me through everything on the screen. There was a good two gallons of creosote flaking off the walls. He quoted the sweep, did the work, and left the hearth cleaner than he found it. The written price at the door was the exact number on the invoice.
Javier R.
Memorial, Houston
Called on a Tuesday because we smelled something sharp and smoky every time the wind shifted, even with the damper shut. They got us on the schedule that week. Turned out the cap was rusted through and a bird had started building a nest about four feet down the flue. Alejandro showed me photos before touching anything. New cap installed, nest removed, and the smell was gone by that evening.
Alejandro T.
Spring Branch, Houston
I appreciate a company that doesn’t try to upsell you. I expected to hear I needed a new liner because the house is older and that’s what the last two companies told me. Ashby cleaned the chimney and then showed me the camera video. The liner had some wear but plenty of life left. They told me to save my money and recheck it next year. Who does that? They’ve got my business from now on.
Emily S.
The Heights, Houston
Nathan came out on a Saturday after our fireplace started pushing smoke back into the living room on the first cold snap of November. He found the smoke shelf packed solid with old mortar chips and creosote from what looked like decades. Took him about an hour and a half to clean it out, and he ran the camera again afterward so I could see the difference. Fire’s been burning clean ever since. The guarantee was in writing before he handed me the invoice.
Rosa R.
Pasadena, Houston
Had Ashby out in October to sweep both fireplaces before winter. The upstairs one hadn’t been touched since we moved in six years ago and they pulled out a creosote buildup I’m honestly embarrassed to describe. The technician was in uniform, background-checked, and polite the whole time. He showed me the before-and-after footage, which is something no other chimney company has ever done. Worth every dollar.
Javier R.
Clear Lake, Houston
Our gas fireplace kept shutting off after ten minutes and two other companies gave us conflicting answers. Ashby sent a tech who actually called the manufacturer’s support line while he was here to confirm the thermocouple spec. He replaced the part with one from Copperfield, tested it with the gas valve, and showed me the repair log. Three months later it’s still running fine. If it fails inside the guarantee period, they come back free. That’s the kind of backup I want on a gas appliance.
Emily S.
Katy, Houston
Why Customers Trust Us
Every review above mentions the same things, and that’s not an accident. We put the price in writing before any work starts, so the number you agree to is the number you pay. No exceptions, no add-on surprises at the end. We run a camera through your flue before recommending anything, and you watch the footage with us. If we can see it, so can you. If there’s nothing wrong, we say so and leave. Every repair comes with a written guarantee, and if a covered repair fails inside the guarantee period, we return and fix it at no charge. That’s the 365-Day Done Right Promise, and it’s part of the Kingswell Guarantee standard we operate under as an independently owned Houston company. Nathan Corliss has been doing this since 2002, and he still wants the same thing every customer wants: a chimney that vents properly and a bill that makes sense. Ashby carries ash right in the name, so we figure the least we can do is be upfront about what we find in yours. Call (903) 961-6496 to get a written price and an honest look inside your flue.
Written by Nathan Corliss, Owner at Ashby Chimney Houston, serving the Houston area since 2002.